Policies

Booking & Cancellation Policy

Sending an inquiry

Sending an inquiry is free and does not commit you to anything. We reply within 24 hours with availability, a final price and a detailed program.

Confirmation & payment

Your booking is confirmed once you accept the proposal and pay a deposit of 20%. The balance is paid on arrival or before departure, as agreed in your confirmation.

If you cancel

More than 30 days before departure: full refund of the deposit.
30 to 8 days before departure: 50% of the deposit is refunded.
7 days or less before departure: the deposit is non-refundable.

Instead of cancelling, you can ask to move your trip to new dates — we will always try to help, subject to availability.

If we cancel your trip

We only cancel a trip when we have to — for example because of unsafe weather (sandstorms, flash floods or extreme heat), road or desert-area closures and permit restrictions by the authorities, or when a group departure does not reach the minimum number of travellers. If this happens, we contact you as early as possible and you choose one of these options:

Full refund — everything you have paid is returned to you in full, with no fees or deductions, within 14 days.
New dates — the same trip on another date of your choice, at no extra cost.
Another trip — any other tour of equal value. If you choose a more expensive trip you only pay the difference; if it costs less, we refund the difference.
Go private — when a group trip is cancelled for low numbers, you can still travel on the same date as a private trip by paying only the private-trip difference.
Travel credit — keep the full amount as credit for any of our trips, valid for 12 months.

We are not responsible for costs of international flights, visas or other services you booked separately, so we always recommend good travel insurance.

Changes during the trip

Desert and mountain routes can change on the day because of weather or road conditions, and your guide always makes the final decision on safety. If part of the program cannot go ahead, we replace it with an equivalent visit or activity. If no equivalent is possible, we refund the value of the missed service.

Changes to your booking

We do our best to accommodate changes of date or group size. Changes requested more than 7 days before departure are usually possible at no cost, subject to availability.